In order to best respond to our clients’ growing needs concerning operational systems’ level of service, SPC has been developing for more than 10 years Third Party Application Maintenance services within industrial computing sectors and Laboratories Information Systems. Fotolia_52420669_M

The services we offer are built on our field of expertise in products’ implementation and their enforcement in various business environments we’re familiar with.

Our Third Party Application Maintenance contracts include :

  • Direct assistance to users : phone support

  • Corrective maintenance : first level diagnostic, potential corrections needed

  • Preventive maintenance which ensure a periodic monitoring of the system and a regular contact with users

  • Evolutive maintenance concerning both the analysis and the implementation of needed functional evolutions, as well as technical migrations which are implied by the evolution of the facility or the software package.